Upgrading our Phone System
Wednesday, October 26, 2011 at 4:24PM We have been listening to you. For the past 2 weeks, we have been rolling out an upgrade to our phone system at our Amherst office. This should dramatically improve your ability to reach us and connect to the right person quickly. The roll-out has gone well, but not without a few dropped calls and other glitches that are being worked out. We will also be better able to track peak phone-call times and adjust staffing as needed. We thank you for your patience and we welcome your feedback.
